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ServiceNow is a cloud-based platform that helps companies automate and manage their IT services. It is used to set up systems that define, manage, automate and structure IT services for companies. At a very simple level, think of it as a tool that allows you to raise and track tickets as well as process and catalogue regular IT service requests. It allows users to create systems for defining, processing, and cataloging IT service requests. ServiceNow also helps companies improve operational efficiency by streamlining routine tasks.
ServiceNow is developed to create workflows for enterprises and automate processes approved by ITIL (Information Technology Infrastructure Library). It uses a single data source to provide access to company-wide metrics, tasks, services, assets, people, locations, and information.
IT Service Management (ITSM)
ITSM empowers businesses to take charge of the IT Service performances with real-time visibility and control of end-to-end ITIL processes. Stay on top with well-paced enhanced service outcomes, easy upgrades, and customizations available with the robust Now platform.
Customer Service Management (CSM)
CSM transforms your conventional support service model into an automated self-service customer portal to meet the growing demand.
Security Operations (SecOps)
Security Operations (SecOps) fills the bridge the gap between security and IT with faster security response using SNOW’s intelligent workflows and automation capabilities.
Intelligent App Development
Automation CoE
SNOW Center of Excellence (CoE) is a team of experts that works cross functionally across your enterprise to provide leadership, support, and guidance for transformational initiatives that use SNOW platform. A SNOW CoE can help you accelerate time to value, drive out delivery program costs, and maximize ROI for your investment.
DevOps Accelerator Service
Understand how to organize, establish structure, evolve practices, processes and tooling to operationalize DevOps. Expert advice, tools, and processes are delivered on areas such as:
Expert Services
With our extensive experience in offering right first time solutions with optimized and reusable designs, along with robust and scalable architecture.
An unbiased, informed assessment also ensures that your team is fully leveraging SNOW’s technology for maximum performance, responsiveness, quality, extensibility, scalability, maintainability, and security.
Our SNOW experts have experience building solutions for a specific industry vertical, here are some solutions they have built:
Locode Solutions is a Las Vegas, Nevada based company offering specialized services in the area of Business Process Management services. We offer expertise in all components of BPM from Process Modelling to Process Optimization, this includes Content & Case Management, Content & Case Management, Group & Application Management, Social Collaboration, Business Rules, Service Oriented Architecture (SOA), Cloud Computing, Enterprise Mobility and BAM, Reporting & Analytics. We also provide SNOW platform services, staff augmentation, CoE services and the expert services to the clients.